Featured Advertisers

rftgroup kennywhelanassociates integra rainbowrecruitment dell collinsmcnicholas



This job has been removed from the site. Here are the details which were advertised.


            View Similar Jobs
            View other jobs from this advertiser


TECHNICAL SUPPORT WITH GERMAN

 

Company:

EFLEXES
Apply for this job

Job Reference Number

14571922

Client ID:

RI/113397/NH
Add to Job Basket

Posted On:

Feb 22 2012

Location:

CLARE, LIMERICK., CLARE
Mail a Friend

Job Type:

Contract

Salary:

21-22K
Print this job
Clare based client is now recruiting German Technical Support analyst required to provide Pre-Sales & Post-Sales customer and technical support on a wide range of storage, wireless, multimedia and memory devices on contract basis.
The Role:
· Respond to all customers enquires efficiently and effectively within agreed performance targets,
· Troubleshoot PC hardware and software problems; software installations and upgrades; provide first level of support for network, server, mainframe and security
· Research, resolve, and respond to questions received in accordance with company policies and procedures
· Provide accurate and thorough solutions to user problems
· Research and supply information in order to propose solutions for customers
· Deal with all letters, e-mail, fax correspondence as requested.
· Maintain and update customer and internal information

Experience:
· Previous call centre experience desired but not essential
· Previous customer service experience essential
· Certificate in IT an advantage
· Knowledge of PC applications - Hardware & Software - particularly storage, wireless, multimedia and memory products
Skills:
· Fluent German with an excellent level of English (both written and oral) required
· Excellent communication skills
· Have the ability to handle many calls for long periods
· Have the ability to provide consistent, positive customer service
· Ability to work on owns initiative and under pressure in order to achieve deadlines